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How and when will my products be shipped?
All goods are shipped within 2-3 days, depending on quantity and availability. Receiving your item is between 7- 11 days in most instances although it can sometimes take longer depending on holidays, customs etc... We will let you know if shipping times will be longer. If for any reason we are out of stock on a certain product, we will contact you by email. Once items are shipped, we will provide you with a tracking number. The package must be signed for when it arrives. If you are not home to sign for shipment, you will be given a slip to pickup goods from your local post office. It is your responsibility to track your package once we give you the tracking number.
Import duties and taxes are the responsibility of buyers. Please contact your local customs office for more details
All items will be shipped by express airmail
Where is the tracking link found?
http://www.ems.com.cn/english-main.jsp
usa track link: http://www.usps.com/shipping/trackandconfirm.htm?form=global
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uk track link: http://www.parcelforce.com/portal/pw/track?catId=7500082
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France track link: http://www.us.chronopost.com/web/en/index.jsp
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Canada track link : https://obc.canadapost.ca/emo/basicPin.do?language=en
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Australia track link: http://ice.auspost.com.au/
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Japan track link: http://www.post.japanpost.jp/english/tracking/index.html
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New zealand track link: http://www.nzpost.co.nz/Cultures/en-
These sites are where to check tracking numbers.
Returns and refunds policy
Returns and refunds are only accepted if there is a defect in the product or if the wrong size or color
was sent which is different then what was ordered. Shoes must be in brand new condition and all shipping costs are payable by the buyer.
Do you accept wholesale orders?
We do accept wholesale orders when purchasing lots of 10 or more. Please email me for further inquires on wholesale orders if interested.
Privacy Policy and security?
128-bit Verisign secure certificates. This is the highest level of protection available for encryption. The US military prohibits the private sector use of anything beyond this level of encryption because of security concerns.
What Payment Methods does shoes-basketball.Com accept?
shoes-basketball.com uses Paypal's shopping cart system to accept credit card and bank payments. Customers without a Paypal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal to create an account with them or not after the transaction goes through.
If you have or choose to create a Paypal account, returning purchases to shoes-basketball.Com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal is an eBay company with industry leading security to protect your financial info.
We also accept western union or moneygram payments.
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